FAQs

We answer some frequently asked questions about our party hire, and partyware items to buy.

How long is the hire period?

Our standard hire period is for one day or 24 hours. When collecting on Friday or Saturday, and returning on Monday, the three-day weekend rate applies and is the same as a day rate.

Our online processes - hire and buy

Because we both hire and sell products we have an online sales process that accounts for both a quick purchase and hiring equipment. 

  • If you just want to buy balloons or any of our retail party supplies, you can click and purchase items to pick up or have delivered.  Your Shopify Bag will appear on the left hand side of the screen.  
  • If you are hiring items there can be more interactions, and so we take your order, and contact you to confirm all the details including any deposit, bonds etc You can fill your cart as you browse to build your hiring requirements list - this is the red cart in the bottom right corner.
  • If you're doing a bit of both - go through the purchase process and you can choose to add your items to your hire during the shipping questions (there's a space to add your hire order number so that we can easily match up your bought items with your hire items).

Can you deliver and pickup?

Yes, we can deliver to you and collect your items following your event.

Delivery Charge

The delivery charge is dependent on the venue’s location, and how many items are being delivered. Please contact us for a quote.

Can you deliver and pick up after hours?

Yes, by prior arrangement we can deliver and pick up outside of our business hours. This will incur after hours fees.

Can I pickup at no cost?

You can pick up your items by arrangement at no cost.*see below for fragile items

Can I pick up all of the goods you hire?

Some of our more fragile goods are delivery only. We’ll let you know if your items are delivery only, and delivery charges will apply.

 

Bonds, Breakages and Refunds

Do I have to pay a bond? 

Yes, all hires require payment of a bond. Your bond is returned within three - seven days of your hire return provided all items are clean, damage free and in working order.

During busy times, or for large orders, there may be a slight delay processing your bond return as all items must be checked.

Do I need to pay a deposit? 

We do require a deposit to confirm your order during our busy season, which is from November to March.

We generally will not need a deposit outside this time.

What happens if I bring my items back late?

Additional hire charges will apply from the scheduled end of your hire period, until the actual return date.

Refunds: If I over order and haven’t used the items, can I get my money back?

Unfortunately we are unable to offer a refund for unused hire items.

Do I need to wash items before I return them?

Yes, all items must be returned in the same condition. If items are dirty, a cleaning fee will be charged.

Do I have to pay if anything is broken, damaged or missing?

Yes, we charge the replacement cost for all damaged, broken and missing items. If the damage or loss is greater than the amount of bond paid, you will need to pay the balance. You are responsible for all items during the hire period, so please ensure all equipment is secured when not in use and protected from the weather.

General Questions

We are a charity, school or club, can we have a discount?

Each year we choose a cause to support. Hospice is the charity we have donated to in 2019. For 2020 we are supporting the IDEA balls. If you would like to be considered for 2021, please contact us.

I can’t see what I’m looking for on your website, can you get it for me?

Yes, please send us an email or give us a call. We don’t have all items on the website, and if we don’t have something we may be able to get it for you.