We answer some commonly asked questions about our party hire.

Read our Terms of Hire 

How long is the hire period?

Our standard hire period is for one day or 24 hours. When collecting on Friday or Saturday, and returning on Monday, the three-day weekend rate applies and is the same as a day rate.

Can you deliver and pickup?

Yes, we can deliver to you and collect your items following your event. The delivery charge is dependent on the venue’s location, and will be a minimum of $50 each way. Please contact us for a quote.

Alternatively, you can pick up your items from our store located at 611c Whangaparaoa Road, Stanmore Bay at no cost.

Can I pick up all of the goods you hire?

Some of our more fragile goods are delivery only. We’ll let you know if your items are delivery only, and delivery and pick up charges will apply.

Can you deliver and pick up after hours?

Yes, by prior arrangement we can deliver and pick up outside of our business hours. This will incur after hours fees.

Do I need to pay a deposit? 

We require a deposit to confirm your order during our busy season, which is from November to March. We generally will not need a deposit outside this time.

Do I have to pay a bond? 

Yes, all hires require payment of a bond, which will be returned within three days of your hire return. During busy times, or for large orders, there may be a slight delay processing your bond return as all items must be checked to ensure they are damage free and in working order.

Do I have to pay if anything is broken, damaged or missing?

Yes, we charge the replacement cost for all damaged, broken and missing items. If the damage or loss is greater than the amount of bond paid, you will need to pay the balance. You are responsible for all items during the hire period, so please ensure all equipment is secured when not in use and protected from the weather.

What happens if I bring my items back late?

Additional hire charges will apply from the scheduled end of your hire period, until the actual return date.

If I over order and haven’t used the items, can I get my money back?

Unfortunately we are unable to offer a refund for unused hire items.

Do I need to wash items before I return them?

Yes, all items must be returned in the same condition. If items are dirty, a cleaning fee will be charged.

I can’t see what I’m looking for on your website, can you get it for me?

Yes, please send us an email or give us a call. We don’t have all items on the website, and if we don’t have something we may be able to get it for you.

What size marquee do I need?

This will depend on the number of guests, the event and how you wish to use the marquee. Please call or email us to talk through your requirements so we can give you an accurate quote.

We are a charity, school or club, can we have a discount?

Each year we choose a cause to support. Hospice is the charity we have donated to in 2019. If you would like to be considered for 2020, please contact us.

If you have any other questions, please contact us.